FAQs | Fairmont Scottsdale Princess (2023)

Do You Have Transportation To And From The Airport?

• For advance reservations, please call 800.410.5479.
• To request pick-up from the airport terminal, look for the transportation board near the baggage claim area.
• The Fairmont Scottsdale photograph is featured with a direct telephone line to an operator who will send a vehicle upon request.

Group Transfers – Adventure And Experiences Department
Our in-house group provider will assist with group transfer arrangements.

• Professionally managed with up-to-date flight schedule monitoring.
• Individual, one-way transfer rates available upon request.
• Direct billing available to your Master Account with approved credit.
• Please contact them at 480.585.2646 or AdventureArizona@Fairmont.com.

Car Rental
For more information on car rental services, call 480.585.4848.

What Is The Best Rate Guarantee?

Find a lower qualifying rate online and we’ll match it and give you a 10% discount when you book directly through Fairmont Hotels and Resorts Global Reservation Center, subject to terms and conditions.

Is Your Hotel Pet Friendly?

Yes. For an additional $50 per night, friendly dogs and cats can enjoy the ultimate luxury pet friendly resort experience, complete with a plush pet bed, food bowl and water bowl, food mat, toys and treats. Our staff is available to assist with dog walking. For all pets, a charge of $150 cleaning fee is applied per stay. In the event extra servicing to the room is required upon check-out, additional fees apply.

Please contact the hotel directly and ask for the Leisure Service Department, at 480.585.7244 to make the necessary arrangements for your pet.

Do You Have Loyalty Rewards?

Yes. As a part of Accor, we offer our free loyalty rewards through ALL - Accor Live Limitless.

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Do You Offer Day Pool Passes For Non-Guests?

Yes. Reserve a cabana, daybed or day at one of our pools through Resort Pass.

Fairmont Scottsdale Princess also welcomes anyone to the resort to enjoy the restaurants, spa and shopping.

Does Your Resort Have A Sandy Beach?

Yes. With 830 tons of white sand and a giant Splash Pad, Sunset Beach, Fairmont Scottsdale’s sixth and largest pool, is Arizona’s only white sand beach, complete with lounge chairs right in the sand under swaying palm trees.

Are Your Pools Heated In The Winter?

Yes. Our pools are heated to a perfect 82 degrees during the winter months for year-round enjoyment.

Do I Need To Make Restaurant Reservations?

Reservations are not required, but our restaurants do sell out. We recommend making reservations 2 weeks in advance. Call 480.585.2694

Is Fishing In The Lagoon Available All Year?

Fishing is available throughout the year, excluding during the Christmas at the Princess season due to holiday light installations.

Visit Trailblazers Family Recreation Center for fishing poles for any of our three catch-and-release lagoons. The two-hour loan includes pole, bait, tackle box and supplies for two hours. Available from 9 am - 5 pm.

Where Is The Best Place To See The Summer At The Princess Fireworks?

The best way to view fireworks at the Princess are from our grounds as an overnight guest at our resort or after dining in one of our restaurants. Our fireworks are designed to be enjoyed from Sunset Beach and can also be enjoyed from Lagoon Lawn.

The Princess Has Always Been My Favorite Scottsdale Resort, How Can I Join The Team?

To explore employment opportunities with Fairmont, please visit our Careers website.

How Much Is Parking?

The hotel has three parking lots, one for each section of the hotel:

Resort Guests

Overnight valet service is $38 per evening. Self-parking is offered at $25 per night.

Visitors

Valet parking: Daily $15

Self parking hourly:

• 30-min: complimentary
• 30-min - 3 hours: $9
• 3 - 8 hours: $14
• 8 - 10 hours: $18
• 10+ hours: $25

Please Note: Valet parking fee does not apply to guests dining at Bourbon Steak, La Hacienda, Ironwood American Kitchen, Toro Latin Restaurant & Rum Bar or guests visiting Well & Being Spa.

Parking rates subject to change due to seasonal events.

What Is The Check-In/Check-Out Time?

Check-in time is 4 pm.
Check-out time is 11 am.

Does Your Resort Have Wi-Fi?

Yes. Basic internet is included in the Resort Service Charge. Unlimited basic internet access is available in your guest rooms and resort public areas, wireless and wired.

Do Your Rooms Have Fridges Or Microwaves?

Yes. Mini refrigerators are available in all rooms. Microwaves may be available in select guest rooms complimentary, based on availability. Please inquire at time of reservation.

Is There A Place To Keep My Luggage Before I Check-In Or After I Check-Out?

Yes. Our Guest Services team would be glad to stow your luggage and belongings securely in a temperature-controlled room prior to check-in or after check-out.

Do You Have A Fitness Center?

Yes, it is open from 6 am to 7 pm daily. Access to Fairmont Fitness Center is complimentary for all overnight guests. Access to Well & Being Spa's fitness center and signature group fitness classes are available to guests receiving same-day treatments, staying in Fairmont Gold or with payment of daily Well and Being gym access fee. Additional charges may be applicable to certain fitness classes and activities.

Do You Have A Business Center?

Yes. Our full-service business center is located in the Princess Conference Center. The FedEx Office Print & Ship Center offers you virtually everything you need — from packing and shipping to signage, copying and last-minute office supplies.

Do You Have On-Site Activities For Kids And Families?

Yes. Our Trailblazers Family Adventure Center is available for children ages 5 to 12 (teens are welcome as junior counselors) to experience a day filled with interactive activities, games, crafts and swimming. Each day of the week also features a themed activity.

Do You Have On-Site Shopping?

Yes. We are pleased to offer a number of unique onsite shopping experiences at the Fairmont Scottsdale Princess.

• Anna J has some of the finest women's apparel and accessories collections in Scottsdale, including Lilly Pulitzer, Bailey 44, Tom Ford, Tory Burch, Chanel, and Louis Vuitton.
• Maverick features contemporary menswear brands such as John Varvados, Mizzen and Main, Peter Millar, Bugatchi, Ted Baker, and Tom Ford.
• Well & Being Lifestyle Boutique offers the best in skincare, athleisure wear, unique wellness gifts, and cutting-edge CBD products.
• Reflections is open seasonally and offers everything for family swimwear and on-trend pool accessories.
• Trailblazers Pool Shop is your destination for poolside fun with the latest water inflatables, mermaid tails, goggles and sun protection for the family.
• Provisions offers authentically local giftables, the latest in gourmet grab-and-go snacks, Starbucks coffee drinks and gelato and more.

Do You Have A Golf Course?

Yes. We are fortunate to have TPC Scottsdale’s lush greens right in our backyard! TPC Scottsdale, home to the annual PGA Tour Waste Management Phoenix Open, has two championship-level golf courses.

Do You Have A Spa?

Yes, Well & Being Spa is a 44,000 sq. ft desert retreat that offers an innovative fusion of energizing wellness and enlightened relaxation. Our spa was recently recognized as one of USA Today's "10 Best" Reader’s Choice Top 10 Winner Best Hotel Spa. From the exhilaration of Aerial Yoga to the tranquility of a customized aromatherapy massage, you’ll always go home feeling energized and empowered...ready to Live It Well.

Do You Have Restaurants And Bars On Site?

Does The Fairmont Scottsdale Princess Have A Resort Fee?

Yes. The daily Resort Service Charge is $47 per room, per night (plus applicable tax). View Resort Fee details.

Is Fairmont Scottsdale ADA Accessible?

Yes, the resort is compliant with ADA regulations and offers a variety of ADA Accessible room types to welcome our ADA guests.

Is There A Resort Shuttle?

Yes. The resort shuttle provides access to TPC Stadium and Championship Golf Courses and nearby Grayhawk Golf Club.

What Is There To Do In Scottsdale, Arizona, This Weekend?

Scottsdale is your ideal weekend destination in Arizona. With the history of Old Town, the shopping frenzy at Fashion Square, and golf courses in a stone’s throw distance, Scottsdale should be on the top of your trip list year-round. Our quaint town also plays host to many seasonal festivities. Enjoy the holiday seasons with the fabulous Christmas festivities at Fairmont Scottsdale Princess.

How Many Golf Courses Are There In Scottsdale, Phoenix?

Scottsdale is known as the World’s Finest Golf Destination, and that’s for a reason. The surrounding area hosts above 200 golf courses and the year-round sunny skies are ideal for golf tournaments. Make it a golf vacation at Fairmont Scottsdale Princess with the TPC Scottsdale Stadium and Championship courses right in our backyard!

Relax after your round with spa treatments and massages directed to heal your swing muscles.

How Do I Request A Donation For My Charity Or Organization?

Fairmont Scottsdale Princess Donation Hotline 480-585-4848, Ext. 5000, which gives instructions of how to make a request.

*All requests must be made in writing on the organization’s letterhead and can be mailed to the resort’s street address, emailed to scp.donations@fairmont.comor faxed to 480-585-2612. All requests are reviewed by the Donations Committee.

*If the resort is able to make a donation (typically an overnight stay) the gift certificate will be processed and sent to the contact prior to the event.

Due to the volume of requests we receive, we are unable to respond on whether a donation request is being granted.

To have a sense of what the committee is looking for, here are a few guidelines:

*Must be a 501c3 non-profit organization, preferably in the local community

*It must benefit a wide number of people

*When we donate, it often is for a silent auction for a fund-raiser

*We are unable to make cash donations

*Preferably charities that benefit children or families in need

What dates will Christmas at the Princess be open this year?

Christmas at the Princess is open nightly from November 18, 2022 through January 2, 2023.

What are the hours of operation for Christmas at the Princess?

• Enjoy the festive holiday fun Weekdays 5-10p and Weekends 4-11p
• (Extended hours starting December 14th – January 2nd 4-11p daily)

How long does it take to get through all of the attractions? Can you experience everything all in one evening?

Depending on when a guest visits throughout the holiday season, it is certainly possible to experience all of the activities and attractions in the same evening. That said, with so much holiday cheer spread out throughout our 65-acre property, to fully enjoy the festival and not feel rushed, we recommend joining us for two evenings, or booking an overnight stay at the Princess to receive VIP Express Wristbands that cut down wait time for all attractions.

Is Christmas at the Princess open to the public?

Yes, Christmas at the Princess is open to the public, and we’d love to invite you and all your family enjoys the Christmas magic. However, this is a ticketed event, and we recommend purchasing before you arriveto ensure availability.

Will Santa be at the Princess after Christmas?

No. After delivering presents on Christmas Eve, Santa and his reindeer fly home to the North Pole to begin preparing for the next Christmas!

What time should we get there to have the best experience?

To maximize your experience we recommend arriving to the event early as soon as the event opens. This will allow you to embrace all activities with no rush to get everything in. You will need the full night to not miss any of the fun!

Is there an age limit or height requirement for any of the rides or ice skating?

Each ride has their own height requirement ranging from 36 inches to 54 inches. See attraction page for specific details. For ice skating at Desert Ice and the Alpine Skate Trail, the only requirement is that they must be able to stand and skate on their own (skating walkers or skating assistance not available).

What size ice skates do you offer?

Sizes start at Junior Size 8 – Adult Size 15. We also offer adjustable double-bladed skates that attach over children’s shoes.

Where can we visit the Christmas at the Princess characters?

All characters are out in the park nightly. Once you’ve arrived on property, visit one of our information booths and they will happily provide you with a map showing the exact location of all characters. Don’t miss the signature character dance performance 5pm and 9pm nightly in the enchanted plaza!

Are the resort’s stores open during the evenings for holiday shopping?

Yes! Shopping at all of the resort’s retail stores will be available daily from 9 AM – 9 PM.

Is Christmas at the Princess pet-friendly?

While we love your furry friends, they will only be allowed on property during the event if they are a service dog.

Is Christmas at the Princess Accessible for Guests with Disabilities?

Access to all event venues is available. See bell staff upon arrival for tips and directions to maximize your event experience. Rides and attractions may have some limitations to help protect the health of those with disabilities.

Can I see Santa without a ticket?

Photos with Santa does require a ticket, but this also includes the Elf Academy, Mrs. Claus Christmas Carols as well as additional photo ops, and one digital photo with Santa. Personal photos encouraged with the use of phones.

Can we take personal photos with our phone in photos with Santa?

Yes, Personal photos encouraged with the use of phones.

What do I receive if I am staying overnight at the resort during Christmas at the Princess?

Overnight resort guests receive complimentary nightly admission to the festival and are provided VIP wristbands to use the express lane at the attractions.

What packages are available this season and what do they include?

Early bird gets the savings! See all of our seasonal offers and sensational savings on our website to save up 40% on overnight stays, 30% on Self-Parking & Admission, 30% on our NEW Ultimate Santa Experience, and up to $100 off Fire Pits & Igloos.

What is the VIP Express Lane?

Our VIP Express Lane is available for overnight resort guests to reduce wait times at our rides and attractions (excluding ice skating or photos with Santa). We treat our overnight guests as true VIPs!

Can VIP Express wristbands be purchased?

They are only included with hotel stays and are not available for purchase.

How does the dining and admission deal work?

Valet your vehicle at the front drive and inform staff of your dining reservation. During dinner at one of our signature outlets, spend a minimum of $75 per vehicle to receive 50% off valet pricing, which includes up to 4 general admission wristbands to Christmas at the Princess. Lunch, event concessions and The Lodge are not included.

What if I dine in the outlet and rideshare to the event?

With a $75 spend any in our signature outlets, receive 50% off general admission for up to 4 wristbands by showing your same-day dinning receipt to the welcome kiosk in the Princess Plaza. Only valid same day of dining experience.

Are there food options at the event beyond dining at the restaurants?

Yes! We have the Lodge, a pop-up restaurant, which is a quick service style restaurant and several pop-up concessions throughout Christmas at the Princess, such as Comet’s Caboose and Copper Canyon Kettle Corn. Get your favorite holiday cookies at Mrs. Claus’ Cookies, and stop by Kringle’s Kup for festive hot chocolate, coffee drinks, and more.

Are restaurant reservations required?

Dining at the Princess is a must on the elf list! Reservations are recommended for dining at Bourbon Steak, La Hacienda and Toro Latin Restaurant & Rum Bar, as outlets do reach capacity during the holiday season. Ironwood American Kitchen is walk-in only and no advance reservations are needed. To make a reservation, call 480.585.2694.

How can we roast s’mores?

S’mores kits can be purchased for enjoyment at the pop-up shops and concession stands near S’mores Land in the Village, Twinkle Town and Winterland and roasted at any first-come, first-serve fire pit. By reserving a VIP fire pit or igloo, however, Santa will provide a s’mores kit to enjoy with your private experience.

Do you offer gluten-free s’mores kits?

Unfortunately, we do not offer gluten-free crackers, but you are more than welcome to bring in your own!

How far in advance should dining reservations be made?

We recommend making all reservations at least one month prior to your visit. To make a reservation, call 480.585.2694.

Can we dine on property without partaking in Christmas at the Princess?

Yes! Notify the valet staff who provide you with a different-colored wristband for those who wish to dine for the evening.

How do I buy my tickets?

Tickets are included when you book your overnight stay with us. However, if you prefer to come only for the festivities, you can purchase tickets here. We encourage guests to book early before their preferred dates sell out. Don't forget to purchase your family's Ice Passes and Photos with Santa at the same time!

How do I purchase an extra wristband?

You are able to purchase an extra wristband online, or by calling the restaurant reservations team at 480-585-2964.

Can I purchase tickets onsite?

We do not recommend waiting to purchase tickets onsite. Christmas at the Princess is a ticketed event with limited availability and often sells out. Tickets can be purchased at on our website.

What do I do with the Ticketspice code once I buy my tickets? How/where do we get wristbands?

Once purchased, a confirmation email will be sent with QR codes for each ticket. Upon arrival to the property, for all self-parking admission tickets, follow the self-parking signs onto cottage terrace. A parking lot attendant will scan QR code(s) and give the wristbands. For ride share admission tickets, follow signs to the designated ride share drop off proceeded to the information booth in the Enchanted Plaza. The welcome elf will scan QRs code(s) and hand out wristbands.

I didn’t receive my Ticket Spice tickets. How can I get them?

Visit our ticketspice page and opt to resend the confirmation email to yourself from the green bar at the very top of the page. Upon clicking, it will prompt you to re-enter your email.

What is included with an Ice Pass?

Ice skate rental and unlimited skating for the evening at the Desert Ice Skating Rink and Alpine Ice Trail. Valid in blocks of one hour skate session, based on capacity and availability.

Are children under a certain age complimentary?

Children 3 years of age or younger will receive entry into Christmas at the Princess without a fee.

How do you book a VIP fire pit or igloo?

You may reserve a VIP fire pit or igloo by visiting our seasonal events website or by calling the restaurant reservations team at 480.585.2964.

I have more than four people in my party, can I obtain additional admission tickets for guests in my car?

Additional tickets/wristbands may be purchased online at $20 each. Note: General admission ticket does not include parking on property.

If I want to valet park vs. self-park what is the ticket/admission fee with valet parking?

It is $120 to valet park at Christmas at the Princess, and includes admission for up to 4 people. Please note this ticket package isn’t available online for pre-purchase and will be charged as you valet park at the resort front drive.

The forecast is indicating rain the night we are scheduled to attend. May I receive a ticket refund?

Just as we do at the North Pole, please check the weather before you get in your sleigh! Scottsdale nights are known for being beautiful, but if wintery weather does come our way, the festival will continue. Please plan accordingly. A $20 fee will apply for all date changes (subject to availability). The resort will be hosting Christmas at the Princess, rain or shine. There may be some disruption of ride schedule due to inclement weather, but the resort makes every effort to keep all rides and attractions open each night event scheduled, rain or shine.

May I cancel and receive a refund for my tickets?

No, as the resort event tickets are perishable (once the date is past the date cannot be re-sold), we will not be able to refund tickets after purchase. There is limited capacity each evening and once a guest purchases and removes a ticket from our inventory to sell, the ticket is not refundable.

Can I switch dates?

Yes, there is a $20 date change fee, subject to ticket availability. You can utilize the chat feature on ticketspice or email SCP.Magicmemories@Fairmont.com to reschedule your visit.

Am I able to use an unredeemed Groupon or Ticket from a previous year?

No, Tickets are only valid for the day and date they are purchased for.

I haven’t received my Photos with Santa. How can I make sure I get my memento?

Please email a picture of the people that were in the photo, a description of what the people in the photo were wearing, the time of photos with Santa reservation, to SCPChristmasatthePrincess.DL@Fairmont.com and the team will send you your Photos with Santa image/s

Is cash accepted at the event?

Cash is not accepted anywhere throughout Christmas at the Princess, as we are a cashless event .Credit Card and Room charge is the only form of payment available to use.

Will there be any other fees to attend Christmas at the Princess?

Guests will be responsible for additional purchases of food, beverage, holiday decor and retail. Ice Passes, Photos with Santa, and VIP fire pit and igloo rentals all incur additional charges.

What is the cost of Photos with Santa?

Photos with Santa tickets are $55 each

What is the cost of ice skating?

The ice pass is $40 each, The Ice Pass includes unlimited ice skating to both of our Ice rinks for one evening Valid in blocks of one hour skate time, Based on capacity and availability. (The Alpine Skate Trail & Desert Ice)

What packages are available and what is included with Photos with Santa?

Includes: Up to 8 people per reservation, meet and greet with Mr. & Mrs. Claus, Elf Academy, and one digital photo (personal photos and videos are allowed and encouraged. Please share with us on Instagram!). Santa experiences?

What is the best day to come and enjoy the festival without the crowds?

Early in the holiday season and weekdays throughout the festival tend to be lighter in attendance. Be sure to check the 2022 Christmas at the Princess calendar for all the special events to make your visit even more special! On peak nights, allow an extra 20-30 minutes in travel time.

What is the best value way to experience Christmas at the Princess?

For a best value, share the ride! Admission/parking is $80 per vehicle, up to four guests, coming out to just $20 per person for admission! Another perk? Children under 3 receive complimentary access to the event! Or, here's a best value: dine in one any of the resort's restaurants, and with a $75 spend, receive 50% off valet parking and admission for up to four people! Or, an even better value? Spend the night with a holiday package and enjoy VIP early access to all of the attractions.

What is the best value way to dine at Christmas at the Princess?

We understand budgets are important to families, today more than ever. We work hard to provide a variety of food and beverage options for all guests visiting Christmas at the Princess. Elf favorite? Mrs. Claus' fresh-baked cookies! Dinner entrees at the resort's signature outlets range from $25 to $45+. Concessions pricing at Kringle's Kitchen, Mrs. Claus' Cookies, Twinkle Town, The Village and The Lodge range from $5 to $16+. There is no cash accepted at the event. We would encourage our guests to check our site prior to our events to make sure they are best prepared to enjoy the evening.

Where do we go when we get there?

For visitors self-parking, please follow all self-parking signs onto Cottage Terrace Dr. If you wish to valet park, please make way to the front drive of the hotel.

Where do I park when I get there? (as an overnight guest, restaurant guest, CAP guest)

Overnight and restaurant guests should follow the signs to the front drive near the lobby and main entrance to valet. As a Christmas at the Princess evening visitor, either follow self-parking signage onto Cottage Terrace Dr., or navigate to the front drive to valet.

Where do I get dropped off/picked up if I use a Ride Share Service?

There are designated ride share locations, but make sure to stop at an information kiosk to purchase a wristband for access to the event and activities.

Can I park without a Self-Parking Ticket?

No, a Self-Parking ticket or valeting your vehicle is required to park on our facilities.